I have just given up on a very strange back and forth with Amazon. Yesterday they sent me this mail informing me that The Subtle Fiend (second book in The Green Woman series) has been removed from KDP Select.
During a recent review of your books, we found that the title(s) listed below are enrolled in KDP Select but do not meet the KDP Select requirements. KDP Select Terms and Conditions require that publishers have exclusive rights to book content enrolled in KDP Select. As the following book(s) are available in another publisher’s catalog, it has been removed from KDP Select and is no longer eligible to earn a share of the KDP Select fund. This will not impact royalties earned prior to removal from the program.
The Subtle Fiend: The Green Woman #2 (ASIN:B00I481BVM)
Here is where the content of your book(s) was found:
The Green Woman (ASIN:B00VTSYFL2)
Once you’ve confirmed your book(s) is no longer available in another publisher’s catalog, you may re-enroll it into KDP Select. Please ensure you have exclusive rights to all books prior to enrolling in Select. Repeated violations of KDP Select Terms and Conditions may result in a loss of KDP Select benefits and/or other account level actions including termination.
Very surprised, and expecting to find that I had been pirated, I followed the link, only to find that this ‘other publisher’s catalog’ is in fact my own book, the omnibus edition of the whole Green Woman series, self-published by me, exclusively on Amazon.
I’ve tried twice to explain that they are barking up the wrong tree, there is no ‘other publisher’s catalog’, there is no ‘other publisher’, it’s me, all me, only me, and Amazon. There isn’t even a wrong tree to bark up. After the third similar message from them, I’m giving up. I don’t think it’s me being particularly dumb; I really cannot see what the problem is, but it has left me with the feeling that this is what it must be like in a totalitarian state, when the bit of paper from the government department containing completely erroneous information is more real than the truth. I don’t think I want to go there.
They can stuff their KDP Select, and if it wasn’t for the reviews, I’d unpublish the whole lot. Has anybody else had this kind of experience? How did you deal with it? I admit that receiving the same mechanical replies, time after time has given me a slimy, creepy feeling in the gut.